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SHRM: VERA Offers ‘High Patient Satisfaction, Lower Costs’

By November 27, 2019 No Comments
SHRM: VERA Offers ‘High Patient Satisfaction, Lower Costs’

In an article extolling the benefits of our VERA virtual physical therapy assistant, the Society for Human Resource Management (SHRM) notes that the service “has high patient satisfaction” and “lower costs than traditional therapy,” both of which are of great significance to employers seeking to  keep workers healthy and happy while reining in the costs of workplace healthcare.

In doing so, VERA has even impressed some otherwise-skeptical employee benefits experts, the article notes.

“I was very skeptical,” health benefits specialist Jason Dixon told SHRM regarding insurance firm BevCap Management’s decision to use VERA to help employees recover from joint replacement surgery. “But our statistics and member satisfaction are through the roof.”

The report also draws expertise from orthopedic surgeon Dr. Mary O’Connor, director of the Center for Musculoskeletal Care at Yale School of Medicine. Dr. O’Connor has frequently spoken of the benefits of VERA, and has co-authored a major study on the virtual PT tech.

“In real life, people don’t always do what they are supposed to do to help [themselves] get better,” O’Connor said. “With VERA, we know if the patient logged in, and we know if they did exercises. VERA allows us to identify if a patient is struggling. If you miss two days of therapy, you’ll get a call on the third day.”

“It doesn’t make any sense to make the injured or hobbled or hurting person get in a car or otherwise find their way to a therapist’s office or doctor’s office or clinic,” adds Reflexion Health President and CEO Dr. Joe Smith. “The best way, the patient-centered way, was to bring as much of that knowledge, guidance, measurement and monitoring to the patient.”

The report also goes on to offer a guideline for offering virtual therapy to employees, including recommendations on payment structure, participant selection and the growing focus on musculoskeletal issues. You can read the SHRM article here, and learn more about how our virtual therapy services can benefit employers here.